ISO 20000 IT Service Management Standards

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ISO 20000 (which replaces BS15000) defines the requirements for an IT Service Management System. It sets out the main processes to deliver IT services effectively.

The standard itself aligns with ITIL, the IT Infrastructure Library, and specifies the following key process groups: Service Delivery Processes; Relationship Processes; Resolution Processes; Release Process; Control Processes.

BS ISO/IEC 20000-1:2011 and BS ISO/IEC 20000-2:2012

ISO 20000 comprises two documents: ISO20000-1: 2011 This is the Specification, providing recommendations for those responsible for IT Service Management. It defines the overall processes and comprises 18 pages. To Purchase BS ISO/IEC 20000-1 Click Here ISO20000-2: 2012 This is a code of practice, describing specific best practices for the processes within ISO 20000-1 and comprises 30 pages. To Purchase BS ISO/IEC 20000-2 Click Here Both standards can be be purchased together and downloaded via our secure server: To Purchase BS ISO/IEC 20000-1 and BS ISO/IEC 20000-2 Click Here The ISO 20000 Toolkit The final option is to purchase the ISO20000 Toolkit. This includes BOTH the above standards, along with a library of guides, presentations, checklists and templates to support them. This is charged at £495 (approx $649) To Purchase The BS ISO 20000 Toolkit Click Here

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