BS 15000 and ISO20000

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BS 15000 and ISO20000 IT Service Management

BS 15000-1 / ISO20000-1
Introduction (PDCA)
Scope
Terms
Requirements
Planning/implementing SM
Planning & implementing new/changed services
SD process
Relationship processes
Resolution processes
Control processes
Release processes

BS 15000-2 / ISO20000-2
SM processes
Scope
Terms
Management system
Planning/implementing SM
SD processes
Relationship processes
Resolution processes
Control processes
Release management processes